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Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!

The Clinical Handbook of Contact Dermatitis: Diagnosis and Management by Body Region uses a succinct approach to help clinicians manage this multifaceted condition. Organized by body region, the handbook presents the most common allergens and irritants for a given location. It discusses products containing common allergens and irritants such as topical skin products, fragrances, shampoos, cosmetics, and textiles. The handbook also discusses several unusual presentations and less common allergen-containing products. In addition, it outlines diagnostic procedures and testing methods―including patch testing―as well as treatment considerations. Dermatologists, family physicians, nurse practitioners, physician assistants, medical students, residents, and podiatrists will find this an essential reference.

Strip-cut shredder features optimized cutting device technology that destroys 19 to 20 sheets of paper, creating 38 strip-cut particles per page. It also shreds staples, paper clips and credit/store cards. High-quality materials provide safety and durability. Energy Management Control System EcoSmart allows particularly low power consumption of 0.1 watt in standby mode. Quiet operation minimizes noise development in the workplace. Cutting rollers are made of hardened solid steel. The shredder stops when the waste bin is full or open. Design includes automatic start/stop, multifunction button with reversing function, inspection window to monitor filling level and multifunction element for intuitive operation. Dust emission tested by independent institute was proven safe and harmless.

The industry s No. 1 selling book on call center management! Now updated and expanded, "Call Center Management on Fast Forward"; is the most comprehensive source available on running a call center. It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies and how they re changing customer contact services; Improving the call center s strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

Standard is the premier professional engine management brand in the automotive aftermarket today. Standard leads the way in advanced automotive technology with more than 40,000 products for complete vehicle coverage. Standard Ignition ignition contact set's built a reputation in the automotive industry for quality and craftmanship. We manufacture ignition contact set's for virtually every automobile on the road today. Standard Ignition ignition contact set's are available for on and off road use and are designed for all weather conditions.

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Securio P36 Optical Media Shredder meets DOD and NSA/CSS 02-01 and 04-02 mandatory security requirements. High-quality materials provide safety and durability. Cutting rollers are made of hardened solid steel. Shredder uses Energy Management Control System (EMCS) to deal with energy in a sensible manner by reducing energy consumption up to 90 percent. It automatically switches to energy-saving mode in 2 minutes after last use; switches off entirely if not used for 4 hours; switches to temporary mode for small shredding jobs; and permanent mode for large shredding jobs. Anti-Jam technology easily and quickly reverses paper if the machine is overloaded. LED indicates machine status, container full, cutting unit blocked, button locked, paper jam and door open/safety element not latched. Shredder also features separate reverse button, removable waste container and integrated auto oiler.

When seeking a reliable solution for remote monitoring of your Uninterruptible Power Supply (UPS), consider the UPS-RELAY Dry Contact Card. Specifically designed for compatibility with the Lowell UPS8 or UPS9 Series, this dry contact card serves as a crucial component in maintaining consistent power supply management. This UPS-RELAY Dry Contact Card enables you to monitor your UPS system remotely, providing you with real-time updates and alerts. It's an essential tool for those who need to ensure the continuous operation of their electronic devices, particularly in environments where power stability is critical. Crafted with precision, this dry contact card is not just a component; it's a peace-of-mind solution for your power supply needs. It seamlessly integrates with your Lowell UPS8 or UPS9 Series, enhancing their functionality and providing you with a comprehensive power management system. In summary, the UPS-RELAY Dry Contact Card is an indispensable accessory for Lowell UPS8 or UPS9 Series owners, offering remote monitoring capabilities that keep you informed and your equipment running smoothly.

Written in a concise, practical, outline manner, Manual of Contact Lens Prescribing and Fitting, 3rd Edition follows the logical progression of patient care, from basic prefitting topics, through rigid lens, soft lenses and advanced/specialty issues. Valuable management information assists in fitting and problem-solving situations, and clinical pearls in every chapter highlight key points. The companion CD-ROM uses video, animation, and morphing to demonstrate the skills of movement and position that are necessary to correctly fit rigid contact lenses.Covers both rigid and soft contact lenses.Enhances the reader's understanding through video and animation on the CD-ROM.Begins with prefitting topics and ends with specialty topics, progressing logically as the optometrist would care for the patient.Two new chapters on patient selection and contact lens optics.Contributions from new authors and updating throughout to reflect the newest modalities and references.Thoroughly revised CD-ROM is more user-friendly for both the student and clinician, with additional color images and information on Soft Contacts and the Tear Film, Translating Bifocals (Multimedia), Keratoconus, and Post-Penetrating Keratoplasty.

Offers 12 crucial principles for managing business relationships as assets, at every level of the company. Offers a detailed understanding of this special relationship, showing what tools to use and who to know to succeed in any business. Introduces the Relationship Asset Management paradigm, based on these ideas.

In recent years there has been heightened interest in the clinical and legal management of families in which children resist contact with one parent and become aligned with the other following divorce. Families affected by these dynamics require disproportionate resources and time from mental health and legal professionals, and cases require a specialized clinical approach. Traditional models of individual and family therapy are not designed to address these issues, and strategies and resources for mental health and legal professionals have been extremely limited.Overcoming Parent-Child Contact Problems describes interventions for families experiencing a high conflict divorce impasse where a child is resisting contact with a parent. It examines in detail one such intervention, the Overcoming Barriers approach, involving the entire family and combining psycho-education and clinical intervention. The book is divided into two parts: Part I presents an overview of parental alienation, including clinical approaches and a critical analysis of the many challenges associated with traditional outpatient family-based interventions. Part II presents the Overcoming Barriers approach, describing core aspects of the intervention and ways to adapt its clinical techniques to outpatient practice. Overcoming Parent-Child Contact Problems is geared toward mental health clinicians and legal professionals who work with families in high conflict and where a child resists visitation with a parent.

Written in a concise, practical, outline manner, Manual of Contact Lens Prescribing and Fitting, 3rd Edition follows the logical progression of patient care, from basic prefitting topics, through rigid lens, soft lenses and advanced/specialty issues. Valuable management information assists in fitting and problem-solving situations, and clinical pearls in every chapter highlight key points. The companion CD-ROM uses video, animation, and morphing to demonstrate the skills of movement and position that are necessary to correctly fit rigid contact lenses.Covers both rigid and soft contact lenses.Enhances the reader's understanding through video and animation on the CD-ROM.Begins with prefitting topics and ends with specialty topics, progressing logically as the optometrist would care for the patient.Two new chapters on patient selection and contact lens optics.Contributions from new authors and updating throughout to reflect the newest modalities and references.Thoroughly revised CD-ROM is more user-friendly for both the student and clinician, with additional color images and information on Soft Contacts and the Tear Film, Translating Bifocals (Multimedia), Keratoconus, and Post-Penetrating Keratoplasty.

The Clinical Handbook of Contact Dermatitis: Diagnosis and Management by Body Region uses a succinct approach to help clinicians manage this multifaceted condition. Organized by body region, the handbook presents the most common allergens and irritants for a given location. It discusses products containing common allergens and irritants such as topical skin products, fragrances, shampoos, cosmetics, and textiles. The handbook also discusses several unusual presentations and less common allergen-containing products. In addition, it outlines diagnostic procedures and testing methods―including patch testing―as well as treatment considerations. Dermatologists, family physicians, nurse practitioners, physician assistants, medical students, residents, and podiatrists will find this an essential reference.

In recent years there has been heightened interest in the clinical and legal management of families in which children resist contact with one parent and become aligned with the other following divorce. Families affected by these dynamics require disproportionate resources and time from mental health and legal professionals, and cases require a specialized clinical approach. Traditional models of individual and family therapy are not designed to address these issues, and strategies and resources for mental health and legal professionals have been extremely limited.Overcoming Parent-Child Contact Problems describes interventions for families experiencing a high conflict divorce impasse where a child is resisting contact with a parent. It examines in detail one such intervention, the Overcoming Barriers approach, involving the entire family and combining psycho-education and clinical intervention. The book is divided into two parts: Part I presents an overview of parental alienation, including clinical approaches and a critical analysis of the many challenges associated with traditional outpatient family-based interventions. Part II presents the Overcoming Barriers approach, describing core aspects of the intervention and ways to adapt its clinical techniques to outpatient practice. Overcoming Parent-Child Contact Problems is geared toward mental health clinicians and legal professionals who work with families in high conflict and where a child resists visitation with a parent.

*Shortlisted in the Management and Leadership Textbook Category at CMI Management Book of the Year Awards 2017* This book is not available as a print inspection copy. To download an e-version click here or for more information contact your local sales representative. Are you undertaking (or thinking of doing) a Doctor of Business Administration (DBA) or other professional doctorate (PD) in business and management?  Or perhaps you’re supervising and delivering one of these programmes?  This is your complete - and practical - guide to succeeding on this course. A Guide to Professional Doctorates in Business and Management has been written by a team of experts with experience of the challenges faced in both studying for and supervising professional doctorates in business and management.  Inside they address the key issues faced, in particular how these courses differ from a traditional PhD, and the different skills and approach needed for success. Chapters explore the nature and importance of PDs as leading change in the professional world of practice, and how they need to differ from traditional forms of doctorate such as PhDs.  The guide also offers practical guidance on researching in this particular mode, and through writing and publishing a thesis, making a valuable contribution to professional knowledge.

Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.

Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.

Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.

Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.